The second half of the application contains evaluation questions that will be scored. There are short scenarios as well as questions about Chatdesk Experts that are covered in these brief videos. You will learn more about Chatdesk, our platform, and what it's like to be an Expert!
Become a Customer Support Expert for brands you love!
Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.
About the job
Are you looking to earn additional income? Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email. Chatdesk offers flexible, part-time opportunities that allow you to create your own schedule and have the opportunity to work from anywhere! Best part? You’ll never have to speak on the phone!
These days, everyone’s looking for their next side hustle. Whether you’re a stay-at-home parent, college student, or even employed full-time; this job is perfect for you! High quality performance will lead to even more opportunities with various brands.
Who we are
Bad customer support is the worst. Chatdesk helps e-commerce brands attract, support, and retain customers with exceptional service across social, email, chat, and SMS. Our CX Experts utilize our cutting-edge software that provides AI support to streamline their work.
We're always looking for talented individuals who are ready to make a difference. If you're passionate about improving customer experience, come join us!
Benefits of Being an Expert
Choose your own schedule
Work from anywhere
Support your favorite brands
Unlimited earning potential
Key Responsibilities
Represent your favorite brands on social media and other platforms
Respond timely and accurately to emails and social media messages
Provide a meaningful and engaging experience with every interaction
Resolve customer requests with care and professionalism
Basic Qualifications
No prior customer service experience required! (No, really, we mean it!)
Must have laptop/computer with internet access
High proficiency in English written communication
Professional fluency in other languages is a PLUS!
You’re an IDEAL fit if you are…
Eager to take on new opportunities and thrive on challenges
Adept at addressing customer concerns with a professional and prompt touch
Fueled by a passion for helping people find solutions
Great at problem-solving and thinking critically
Fluent in multiple languages, including but not limited to French, Italian, Spanish and Chinese (*not required*)
More Information
For more information, please visit our Chatdesk Expert page here.
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